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Privacy policy

Cardverse Privacy Policy

1. Introduction

Welcome to Cardverse! Your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase on our website.

2. Information collected

When you visit our website, we may collect the following information:

  • Personal Information : Name, address, email address, telephone number, payment information and other information necessary to complete a transaction.
  • Non-personal information : Data relating to your use of the site, such as your browser type, operating system, IP address, and browsing behavior.

3. Use of Information

We use your information for the following purposes:

  • Transaction execution : To process orders, manage payments and deliveries.
  • Service Improvement : To improve our website, products and services offered.
  • Communications : To contact you about your orders, answer your questions, send you newsletters and promotions (with your consent).
  • Analytics : To analyze user behavior and improve the browsing experience.

4. Sharing information

We do not sell, trade, or transfer your personal information to third parties, except as follows:

  • Third Party Service Providers : We may share your information with service providers who help us manage our website and operations, so long as those parties agree to keep your information confidential.
  • Legal Compliance : We may disclose your information to comply with the law, regulations, government requests, or legal requirements.

5. Security

We take appropriate security measures to protect your personal information from unauthorized access, modification, disclosure or destruction. However, no method of transmission over the Internet, or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.

6. Cookies

Our site uses cookies to improve your browsing experience. Cookies are small text files that are stored on your device. You can disable cookies through your browser settings, but this may limit some features of our site.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Request the restriction of the processing of your personal information.
  • Request portability of your personal information.

To exercise these rights, please contact us using the details provided in the "Contact" section below.

8. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this Privacy Policy to be aware of any changes.

9. Contacts

If you have any questions about our Privacy Policy or our processing of your personal information, please contact us at:

Cardverse Email: info @cardverse.it

Address: Via Alessandro Volta 25, Pontecagnano Faiano 84098 (SA)

10. Effective date

This Privacy Policy is effective as of 04/12/2024

AVAILABILITY AND PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a wide range of payment methods, including PayPal, bank transfer and credit card debit.

PENDING PAYMENT ORDERS

If you have opted for bank transfer, your order may remain on hold for up to three days, after which it will be cancelled. It is important to note that during this period, the goods will not be reserved and therefore not guaranteed.

INSTALLMENT PAYMENT OPTION

It is possible to pay in installments using PayPal, but only for orders with a minimum amount of €30.

REFUND PROCEDURE

To request a refund, simply contact our customer service via the "Need help?" button. located at the bottom right. Once your right to a refund has been confirmed, your request will be processed on the first available working Friday. Please note that refunds will be processed by 7pm every Friday and may take some time depending on the payment method used.

PRODUCTS NOT AVAILABLE FROM THE SUPPLIER

Sometimes some products may no longer be available from the supplier. If this happens, we apologize in advance and will be forced to proceed with the refund or replacement of the order.

CHANGES TO THE ORDER

You can make changes to your order by contacting our customer service. Please note that changes will not be possible once shipment has been made.

ALLOCATION

In some cases, due to high demand, we may receive less goods than requested by our suppliers. This is known as "allocation". We will do our best to redistribute available quantities equally across all orders to ensure a minimum quantity for each customer.

PREORDERS

For pre-orders, we offer exclusive discounts and require advance payment. Orders will be processed in the order received once the product is available. However, there may be changes in the quantities of products allocated by the publisher, and in such case, we will do our best to accommodate all requests.

DELIVERY AND SHIPPING

SHIPPING IN ITALY

We offer the shipping option with different couriers for all our products, ensuring fast delivery within 24/48 hours. The fixed cost for this option is €5.90 for all of Italy (with the exception of the islands), without limits on weight or size of the products. Every shipment with GLS includes a tracking code to track the package. And if your order exceeds €150, shipping is free.

SHIPPING ABROAD

For international shipments, we use the GLS or FEDEX shipping option, which ensures delivery in 2/4 days. The cost for this option is €15 for parcels up to 5kg. Every shipment with GLS or FEDEX includes a tracking code to track the package. And if your order exceeds €150, shipping is free.

RELEASE DATE AND SHIPPING

Product release dates are indicative and provided to us by the manufacturers, therefore they may be subject to changes or delays. We will keep you updated on any changes after receiving official communications from distributors. Even if the product meets the official release date, shipping does not take place immediately. You will have to wait for the order to be processed and shipped, which will happen in chronological order. You will receive an email notification as soon as the shipment is on its way and your products will be delivered within the next 24/48 hours.

SHIPPING FOR MIXED ORDERS

If you have an order containing both pre-ordered and already available products, the shipment will take place in a single solution upon arrival of all the pre-ordered products. It is recommended to place separate orders for products already available. In case of mixed orders, contact us to unlock the products already available and receive them on time.