Collection: FAQs

We accept a wide range of payment methods, including PayPal, bank transfer and credit card debit.

If you have opted for bank transfer, your order may remain on hold for up to three days, after which it will be cancelled. It is important to note that during this period, the goods will not be reserved and therefore not guaranteed.

It is possible to pay in installments using PayPal, but only for orders with a minimum amount of €30.

To request a refund, simply contact our customer service via the "Need help?" button. located at the bottom right. Once your right to a refund has been confirmed, your request will be processed on the first available working Friday. Please note that refunds will be processed by 7pm every Friday and may take some time depending on the payment method used.

Sometimes some products may no longer be available from the supplier. If this happens, we apologize in advance and will be forced to proceed with the refund or replacement of the order.

You can make changes to your order by contacting our customer service. Please note that changes will not be possible once shipment has been made.

In some cases, due to high demand, we may receive less goods than requested by our suppliers. This is known as "allocation". We will do our best to redistribute available quantities equally across all orders to ensure a minimum quantity for each customer.

For pre-orders, we offer exclusive discounts and require advance payment. Orders will be processed in the order received once the product is available. However, there may be changes in the quantities of products allocated by the publisher, and in such case, we will do our best to accommodate all requests.