Collection: Return policies

Cardverse Return Policy

1. Introduction

At Cardverse, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, we offer a simple, hassle-free returns policy. This policy describes the terms and conditions for returns.

2. Return Policy

• Return Period : You can return the products within 14 days from the delivery date.
• Return Policy : Products must be returned in their original condition, unused, undamaged and with all labels and original packaging.

3. Non-Returnable Items

We cannot accept returns for the following items:

• Gift cards
• Items on sale
• Personalized or made-to-order products
• Opened or used products

4. Return Procedure

To make a return, follow these simple steps:

1. Contact our Customer Service : Send an email to info @cardverse.it with your order number and the reason for the return.
2. Receive Return Instructions : Our team will send you instructions on how to proceed with the return.
3. Prepare the Package : Package the products securely, using the original packaging if possible.
4. Ship the Package : Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit.

5. Shipping Costs

• Domestic Returns : Shipping costs for domestic returns are the responsibility of the customer, unless the product is defective or there was an error in your order.
• International Returns : Shipping costs for international returns are the responsibility of the customer. We recommend that you check international postage rates before proceeding with the return.

6. Refund

Once your return is received and inspected, we will send you an email to notify you of the approval or denial of your refund.

• Refund Approved : Your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
• Late or Missing Refund : If you have not yet received your refund, please check your bank account first. Next, contact your credit card company, as it may take some time for your refund to officially post. If you have done all this and have not yet received your refund, contact us at info @cardverse.it .

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email to info @cardverse.it and we will provide you with instructions on how to proceed.

8. Contacts

For questions regarding return policies, you can contact us at:

Cardverse Email: info @cardverse.it

Address: Via Alessandro Volta 25, Pontecagnano Faiano 84098 (SA)

9. Effective Date

This return policy is effective as of 04/08/2024